Service Desk Analyst/Technical Support

Ref. no.: 880142

Tags: Technical Support Service Desk Analyst Customer Support Helpdesk Support

Location(s): Dublin South

Salary range (€): 25000 - 35000

Additional benefits:

Minimum experience required: 1 - 2 Years

Employment type: Permanent Full-time

Minimum qualification: Third Level Certification

Contact person: Odile Keery

Contact e-mail: permjobs@verkom.ie

Job description:  Security Service Desk Coordinator required- Dublin South

This is a client facing role, involving 1^st line security technical support, management of the incident lifecycle, escalation procedures, client communications and service desk reporting.

Responsibilities

· Providing first level technical support across the companies extensive security product range

· Coordination and Management of the incident lifecycle from incident logging to resolution in line with agreed SLA's

· Management of vendor relationships

· Management of incident escalations procedures both internally and through our external vendors

· Develop and production of effective service desk reporting e.g. client reporting, SLA reporting…etc

· Keeping up to date with relevant industry standards

· Reporting on service performance to the Professional Services Manager

· Administer, maintain and develop the Managed Network Service provided to clients

· Develop process and procedural improvements within the service desk team inline with ITIL standards.

Experience

· Minimum 2/3 years experience in an IT environment

· Minimum 2/3 years experience in Service Desk environment.

· Networking and/or Security support services

· Experience of TCP/IP , WAN technologies and the Internet

· Experience of supporting Microsoft Windows O/S preferably to MCSA level.

Salary: €30000-€35000

Please apply online today and I will contact you with further details!