IT Helpdesk - Nordic Speakers (Budapest)

Ref. no.: HA/CBC1

Tags: IT helpdesk jobs Nordic speaking jobs IT helpdesk

Location(s): Other

Salary range (€): 10000 - 20000

Additional benefits:

Minimum experience required: 1 - 2 Years

Employment type: Permanent Full-time

Minimum qualification: See Description

Contact person: Cork Branch

Contact e-mail: cork@manpower.ie

Job description:  

Job Title: General Application IT Help desk Operator

Department: IT Help Desk

SUMMARY:

The General Use Technician takes incoming calls from global X end users to solve application and infrastructure related problems, records all incoming calls in the X system for tracking and monitoring of case status and resolution, assist with basic mentoring of other Gen Use technicians.

This is a potential 24 x 7 operation and the position requires the individual to be flexible to do shift work, weekends and holidays.

REQUIREMENTS:

• Fundamental understanding of PC desktop, Operating System, Hardware, and Network Infrastructure
• Troubleshoot X end user problems
• Handles first level support problem cases
• Ability to locate and follow approved troubleshooting procedures to resolve the problem
• Maintain service levels, calls logged, and resolution rates based on established guidelines
• Good computer skills (PC operating systems, Primarily MS Windows, Microsoft Outlook, Basic PC & LAN technology skills) preferably in a distributed environment
• Good typing skills
• Voice and conversation skills (certified via documented training)
• Previous helpdesk or call center experience preferred
• College Degree, equivalent technical training, or industry recognized certification preferred