Ref. no.: jo99986
Tags: company hp customer service swedish customer service Call center computer it
Location(s): Dublin City Centre Dublin North Dublin South
Salary range (€): Not disclosed
Additional benefits: Staff discount,Company car,Gym,Parking,Relocation package,Bonus
Minimum experience required: 0 - 1 Years
Employment type: Permanent Full-time
Minimum qualification: See Description
Contact person:
Contact e-mail: lucie.briot@cpl.ie
Job description:
Job Descriptions:
The objective of the Technical Support Analyst is to resolve remote users IT problems by means of a first time fix or by dispatching Customer Replaceable Units or initiating on-site support.
The Technical Support Analyst responds to clients requiring technical support. Contacts reach the analyst via telephone, call handling systems or e-mail.
Support is provided to some customers on a 24*7 basis. All applicants should be willing to work variable shift patterns.
Responsibilities:
To log, validate and diagnose customer issues, on the full range of products and applications used on the customer site. Providing the customer with a solution through information gathering, analytical trouble shooting and problem research, or to route or escalate the call to the appropriate resolution group. Escalation and management of calls to agreed service levels. Excellent attendance and punctuality are required.