TECHNICAL SUPPORT ENGINEER with French

Ref. no.: 62089

Tags: TECHNICAL SUPPORT ENGINEER with French

Location(s): Cork

Salary range (€): Not disclosed

Additional benefits:

Minimum experience required: 4 - 5 Years

Employment type: Permanent Full-time

Minimum qualification: See Description

Contact person: Richmond Cork

Contact e-mail: corkjobs@richmond.ie

Job description: At RICHMOND RECRUITMENT our client is looking to recruit a Level 2 Technical Support Engineer with french.

Responsibilities
Working in a rapidly developing, highly technical environment to support deployment, integration and maintenance of Trend Micro products within clients IT-environments.
Manage a diverse and complex scope of support issues directly related to the use, support and implementation of Trend Micro products and solutions with effective customer skills required via email and telephone to ensure the highest level of customer satisfaction by understanding and identifying the customers' complex networks.
Share best practices with other team members to enhance the quality and efficiency of support services.
Effectively interact with other members of the team to provide solutions to complex technical issues.
Attempt first call case resolution, software/network troubleshooting and proactive support services.

Qualifications/Education/Experience:

• Effective communicator with a positive and confident attitude
• Attitude for solving problems and acting on own initiative
• A strong team player with a flexible approach
• Highly motivated with a willingness to learn
• (IT-Industry-standard) Certification highly desirable (MCSE, RHCE)

For further information forward CV to corkjobs@richmond.ie and/or phone Karen on 021 450 0355 for a confidential discussion.