Ref. no.: 102781
Tags: Customer Care Agent - Cork City
Location(s): Cork Cork city
Salary range (€): 20000 - 30000
Additional benefits: Staff discount,Bonus,Parking,Canteen
Minimum experience required: 0 - 1 Years
Employment type: Permanent Full-time
Minimum qualification: See Description
Contact person: Emmet O'Halloran
Contact e-mail: eohalloran@lacreme.ie
Job description: Purpose of Role: Advisory Line: to deliver advice To give unbiased information to help the caller solve the problem themselves Areas of Responsibility: Investigate calls Ability to draw information from the caller in order to give unbiased advice Working on facts To be empathetic but not sympathetic To deliver clear and accurate advice Ability to recognize trends and escalate calls when needed Maintain service levels Team player - will be transferring knowledge to other team members Comfortable in sharing information and speaking to other team members Skills Required: Ability to remain impartial Excellent communication skills - active listening skills Not to personalize situations
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