Finnish 1st Level Technical Support role

We are looking for enthusiastic, career minded individuals who want to begin a career in IT. If this is you, please read on! One of the worlds leading IT companies are looking for Technical support agents to provide an efficient and effective phone service to their clients.

The role will involve the following:

Answering contacts promptly and professionally
Resolving customer problems using the relevant tools and systems
Managing the customer enquiry from beginning to end and providing the customer with regular
feedback on the status of the enquiry.
Escalating and managing calls in order to fulfill service level agreements.
Work to achieve individual and team goals.
Protect confidential and sensitive information and materials.
Observe strict compliance to licensing, copyright and trademark legislation.

The ideal candidate will have all or a few of the following skills.

•Customer orientated and Fluent in Finnish
•Capable of being self managed.
•Team Player
•Excellent customer service, telephone, oral and written skills