Italian/Spanish Tech Support Level 2

Ref. no.: IRE/NM/15448

Tags: level 2 support spanish technical Italian tech

Location(s): Cork Cork city Munster

Salary range (€): 35000 - 45000

Additional benefits:

Minimum experience required: 1 - 2 Years

Employment type: Permanent Full-time

Minimum qualification: See Description

Contact person: Niki Murphy

Contact e-mail: cork@manpower.ie

Job description:

Technical Support Engineers Level 2 - Cork, Ireland

Responsibilities

• Working in a rapidly developing, highly technical environment to support deployment, integration and maintenance of company products within clients IT-environments
• Manage a diverse and complex scope of support issues directly related to the use, support and implementation of the company's products and solutions with effective customer skills required via email and telephone to ensure the highest level of customer satisfaction by understanding and identifying the customers' complex networks.
• Share best practices with other team members to enhance the quality and efficiency of support services
• Effectively interact with other members of the team to provide solutions to complex technical issues.
• Attempt first call case resolution, software/network troubleshooting and proactive support services

Requirements:

• Minimum 3 years of proven customer service background, preferably in a developer- or customer-support background ideally within a corporate or distribution channel support environment
• Minimum 2 years experience of networking and web/internet protocols (TCP/IP)
• Minimum 2 years experience and deep knowledge in one or more of the following platforms:
• UNIX, preferably Solaris
• Linux
• Windows
• Minimum 2 years experience of one or more of the following areas - operating systems, email/groupware, IT-security, programming/developing or Network-administration (large Networks).
• Fluency in one or more of the following languages required: Spanish or Italian, Italian or Spanish

Qualifications/Education/Experience:

• Effective communicator with a positive and confident attitude
• Attitude for solving problems and acting on own initiative
• A strong team player with a flexible approach
• Highly motivated with a willingness to learn
• (IT-Industry-standard) Certification highly desirable (MCSE, RHCE)