Partner Services Advisor with Czech

Ref. no.: JO-1201-240708 74

Tags: Business Analyst PSA Czech speaking roles

Location(s): Connacht Galway Galway city

Salary range (€): Negotiable

Additional benefits:

Minimum experience required: 3 - 4 Years

Employment type: Temporary Part-time

Minimum qualification: Third Level Degree

Contact person: Galway Language Desk

Contact e-mail: reception.galway@cpl.ie

Job description: Partner Services advisor with Czech - Galway

The “Partner Services Advisor” (PSA) is a highly responsible remote relationship management
role where the candidate will develop and maintain a 1:1 professional relationship with a number
of designated Service Partners.

The Role:
The PSA will be the partner's key point of contact with the company. The PSA will create and deliver a range of services designed to improve the performance of the partner in all their operational areas, including marketing, sales support, implementation methodologies, customer support etc.

Qualifications / Experience:

3+ years experience in any of the following areas:  Consulting, Pre Sales, Professional services & support roles, Partner management or Account Management in the Software / IT Industry sector

Proficient knowledge of Czech & English language essential.

Clear understanding of partnership management in IT space.

Experience with support systems, message handling and remote communication tools (e.g.
Webex, NetMeeting, Interwise, Computer Based Training…etc.)

The role requires the PSA to have a strong level of technical credibility from the partner's
perspective, as such a strong IT/Software industry background is an advantage.

Knowledge of sales/marketing & partner relationship process will be an added advantage
Understanding of end-to-end business processes.

Relationship Customer focused and service-oriented attitude, Pre-sales experience preferred.

Excellent interpersonal and communication (verbal & written) skills.

Strong time management capabilities.

Strong coordination and planning capabilities.

Able to work at all levels in an organization and possess strong stature and presence. Must
be highly credible both internally and externally.

For more information contacy The Galway Language Desk on 091 507500 or email CV to reception.galway@cpl.ie