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Manpower
8 Harcourt Street, Dublin 2
Phone: 01-6455 200

Web: www.manpower.ie E-mail: dublincity@manpower.ie

French Tech Support Level 1 (perm,F-T)


IRE/NM/15534

french one 1 level technical support tech

Cork Cork city Munster

20000 - 30000

1 - 2 Years

Permanent Full-time

See Description

Niki Murphy

cork@manpower.ie

Level 1 French Technical Support Engineer

Responsibilities:

  • First point of contact offering telephone and email based support.
  • Log and process support calls, if necessary escalate to 2nd level support.
  • Provision of detailed and accurate guidance on the use of the company products to supported customer base.
  • Effectively interact with other members of the team to provide solutions to minor technical issues.
  • Attempt first call case resolution, software/network troubleshooting and proactive support services.
  • To achieve Total Customer Satisfaction by meeting or exceeding their expectations.
  • Maintain responsibility of reported and escalated customer problems until they have been resolved and to bring any unusual customer problems or incidents to the attention of management.

Requirements:

  • Fluency required in French and English
  • Working experience in a Service organisation with customer contact (Telephone, Mail and direct).
  • Experience in providing assistance to colleagues, direct, by telephone or by accompanying them on a customer visit.
  • Effective communicator with a positive and confident attitude.
  • Aptitude for solving problems and acting on own initiative.
  • A strong team player with a flexible approach.
  • Highly motivated with a willingness to learn.

Qualifications/Education/Experience:

  • Minimum of 1 years proven experience gained in a post sales or customer support background gained ideally within a corporate or distribution channel support environment.
  • Minimum of 1 years experience of one or more of the following systems - hardware structures, operating systems, email, groupware networking and/or web based security.
  • MCSE desirable.
  • CCSA, CCSE or CCNA desirable


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