Government Agency - Customer Service

Ref. no.: 102805

Tags: Government Agency - Customer Service

Location(s): Cork Cork city

Salary range (€): 20000 - 30000

Additional benefits: Staff discount,Bonus,Canteen

Minimum experience required: 1 - 2 Years

Employment type: Permanent Full-time

Minimum qualification: See Description

Contact person: Emmet O'Halloran

Contact e-mail: eohalloran@lacreme.ie

Job description:  Purpose of Role:

• Advisory Line: to deliver advice
• To give unbiased information to help the caller solve the problem themselves

Areas of Responsibility:

• Investigate calls
• Ability to draw information from the caller in order to give unbiased advice
• Working on facts
• To be empathetic but not sympathetic
• To deliver clear and accurate advice
• Ability to recognize trends and escalate calls when needed
• Maintain service levels
• Team player - will be transferring knowledge to other team members
• Comfortable in sharing information and speaking to other team members

Skills Required:

• Ability to remain impartial
• Excellent communication skills - active listening skills
• Not to personalize situations