Manpower
8 Harcourt Street, Dublin 2
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Phone: 01-6455 200
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Web: www.manpower.ie
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E-mail: dublincity@manpower.ie
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NorwegianTechnical support
TL/DUB/NW
Finnish French Technical Support Danish German Spanish
Dublin City Centre
Negotiable
0 - 1 Years
Contract
Third Level Certification
Cork Branch
cork@manpower.ie
Our client is seeking a TSS to deal with Customer inquiries and deliver
appropriate technical solutions , such as resolving
cases from incoming calls, electronic requests by external customers and
internal contacts by using tools and troubleshooting processes effectively to
clarify and analyze the customer problem with an objective to maximising first
contact resolution.
Candidate's
Profile:
Bachelor's (undergraduate) degree or Master's (graduate) degree in a
technical/scientific discipline.
Customer
oriented, enthusiastic, courteous, assertive, quality conscious and motivated
to take charge of both customer engagement and problem resolution.
Required
support languages:
Native
knowledge of language of minimum one of the following: Danish, Dutch,
French/Flemish, Finnish, Norwegian, and Swedish. Two or more of specified
languages an advantage.
Technical knowledge:
Experience in
dealing with heterogeneous SAN environments.
Familiarity
with 3rd party SAN / Storage products. Installation
and troubleshooting of: Bios - Firmware update
VR,EVM, &
DRM,EVA
RAID
technologies including SAS &
SATA
Mass Storage
& Storage
subsystems
ISS &
Various High-Availability & Servers.
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