Dutch and German transaction agents

Ref. no.: lmc 111

Tags: order management and customer relations

Location(s): Dublin City Centre Dublin North Dublin South

Salary range (€): 20000 - 30000

Additional benefits:

Minimum experience required: No minimum required

Employment type: Permanent Full-time

Minimum qualification: No Minimum required

Contact person: multilingual Division

Contact e-mail: multilingual@manpower.ie

Job description:  

The Role - Transaction Specialist/Order Management/Customer Operations Representative.

These partner focused positions require fast turn around on issues and questions. Successful candidates must have the maturity and ability to work on own initiative, be proactive in making decisions to improve existing systems, processes and procedures, work to tight deadlines and have the ability to manage a range of internal customers and their requirements.

This position has frequent contact with other teams and all levels of management within EOC, Microsoft Corporation and Microsoft Subsidiaries.

Duties & Responsibilities

· Responsible for providing excellent customer service through effective and timely order entry for all MBS products Navision, Axapta, Great Plains & Apertum and other MBS products.

· Validation and processing of orders for new licences, upgrades and maintenance, ASP and service revenue

• Calculation and processing of all SA revenue, including invoicing & credit note management as required.
• Ensure that all licenses are configured correctly and in line with the product configuration rules and partner requests as well as service levels.
• Review of order information and approval of orders for billing & licenses

· Ensure complete and accurate order entry into relevant application. (C/Caps, Commerce, Oasis & Apertum)

• Management of system generated invoices including review & approval
• Management of all MBS transaction rework in terms of debit and credit notes for all partner accounts.
• Maintenance and administration of Order and pricing tools
• Management and maintenance of credit information reports, tracking credits ensuring MBS approval process are adhered to.

· Continuously manage and follow-up on all processing issues by taking pro-active measures to solve each issue individually as well as analysing root causes to remove the issues altogether

· Continuously work on improvements in existing internal processes to ensure that each one is as efficient and as automated as possible