Administrator with Portuguese & Spanish

Ref. no.: 108409

Tags: Customer Service Portuguese Portuguese administrator Financial Services Administrator Spanish administrator Administrator with spanish

Location(s): Waterford

Salary range (€): 20000 - 30000

Additional benefits:

Minimum experience required: 1 - 2 Years

Employment type: Permanent Full-time

Minimum qualification: See Description

Contact person: Clodagh Sutton

Contact e-mail: ClodaghSutton@lacreme.ie

Job description:  

Job Title: Administrator with Portuguese & Spanish

Job Summary:

Opportunity available for a Financial Services Administrator. The successful candidate will be responsible for providing back office administrative and customer service support  from our Waterford office. The candidate will be required to have a strong level of Spanish, both written and oral.

Successfull candidate  will be required to work shift work on a rotational basis that may rotate between 11am - 10.30pm.

Main Accountabilities

• Daily process of all transactions such as new account set up, maintenances, withdrawals and agent appointments.
• Processes ad hoc customer requests in a timely and accurate manner
• Meets established quality control measures
• Meets individual productivity requirements
• Makes outbound calls to clarify customer requests if necessary.
• Communicates with customers through outbound and inbound calls.
• Completes written customer correspondence when necessary.
• Provides follow up on requests that cannot be immediately resolved.
• Builds relationships with staff from other departments to ensure queries are responded to in a timely manner
• Escalates issues to management when needed
• Works with management to set daily priorities to ensure prompt and efficient service
• Identifies process improvements to increase efficiencies and streamline processes
• Actively participates in departmental team meetings and other open forums
• Assists with department projects and initiatives as needed

Education/Experience

• Diploma/BA/BS degree or equivalent experience
• 1-2 years of customer service / financial services experience
• Must have Spanish or Portuguese

Skills/Knowledge

• Fluency in Spanish and/or Portuguese, both oral and written
• Strong written and verbal communication skills
• Strong commitment to customer service and quality
• Strong research and follow-up skills
• Strong analytical and problem solving skills
• Proven ability to successfully cope in a fast-paced, demanding environment
• Proven ability to work independently and in a team environment

 

• Please contact Clodagh Sutton at la creme Recruitment TODAY on 051-309651 / csutton@lacreme.ie for information on this vacancy or other vacancies that may be of interest to you.

  La Creme specialises in recruiting for all office positions, both Temporary and Permanent in the South-East