Employer's Area

CPL Resources 83 Merrion Square, Dublin 2, Dublin	Phone: 01 614 6000
Web: http://www.cpljobs.ie/	E-mail: info@cpl.ie

German speakers for CPL in Budapest

Ref. no.: Jo0099985

Tags: customer service Budapest job german call centre HP

Location(s): Dublin City Centre Dublin South Eastern Europe

Salary range (€): Not disclosed

Additional benefits:

Minimum experience required: No minimum required

Employment type: Contract

Minimum qualification: No Minimum required

Contact person: Lucie Briot

Contact e-mail: lucie.briot@cpl.ie

Job description: The Technical Support Analyst responds to clients requiring technical support. Contacts reach the analyst via telephone, call handling systems or e-mail.
It is a 3 months contract.

Responsibilities:
To log, validate and diagnose customer issues, on the full range of products and applications used on the customer site. Providing the customer with a solution through information gathering, analytical trouble shooting and problem research, or to route or escalate the call to the appropriate resolution group. Escalation and management of calls to agreed service levels. Excellent attendance and punctuality are required.

Duties:
· Answer contacts promptly and professionally
· Log/Validate all contacts Call Handling Database
· Resolve a high percentage of customer problems using the relevant tools and systems· Manage end to end all calls logged, providing regular updates to customers on call status
· Complete follow-on actions as appropriate
· Invoke Escalation Procedures within defined time frames
· Adhere to Policies & Procedures
· Work to achieve individual and team goals
· Protect confidential and sensitive information and materials
· Observe strict compliance to licensing, copyright and trademark legislation
· Accomplish other duties as required

Technical Requirements:
· Windows operating systems, Microsoft Office Suite
· Knowledge of printer hardware
· Knowledge of Local Area Networking
· Knowledge of Remote Access tools.

P.S: If you need more details I will be happy to answer all questions

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