TECHNICAL SUPPORT ENGINEER

Ref. no.: 62086

Tags: TECHNICAL SUPPORT ENGINEER

Location(s): Cork

Salary range (€): Not disclosed

Additional benefits:

Minimum experience required: 4 - 5 Years

Employment type: Permanent Full-time

Minimum qualification: See Description

Contact person: Richmond Cork

Contact e-mail: corkjobs@richmond.ie

Job description: At RICHMOND RECRUITMENT our client is looking to recruit a Level 2 Technical Support Engineer with fluent in Spanish and Italian with excellent written and verbal English.We will consider just Spanish or Italian with English for candidate with extremely strong skills.


Responsibilities
Working in a rapidly developing, highly technical environment to support deployment, integration and
maintenance of Trend Micro products within clients IT-environments. Manage a diverse and complex scope of support issues directly related to the use, support and implementation of Trend Micro products and solutions with effective customer skills required via email and telephone to ensure the highest level of customer satisfaction by understanding and identifying the customers' complex networks.Requirements:

Requirements:
Minimum 3 years of proven customer service background, preferably in a developer- or customer-support background ideally within a corporate or distribution channel support environment .
Minimum 2 years experience of networking and web/internet protocols (TCP/IP)
Fluency in one or more of the following languages required: Spanish and Italian.
Minimum 2 years experience of one or more of the following areas - operating systems, email/groupware, IT-security,programming/developing or Network-administration (large
Networks).

For further information forward CV to corkjobs@richmond.ie and/or phone Karen on 021 450 0355 for a confidentialdiscussion.