Manpower
8 Harcourt Street, Dublin 2
|
Phone: 01-6455 200
|
|
Web: www.manpower.ie
|
E-mail: dublincity@manpower.ie
|
German or French Customer service
LMC GOA
Dublin City Centre
20000 - 30000
Life Assurance,Canteen,VHI,Gym
0 - 1 Years
Permanent Full-time
No Minimum required
multilingual Division
multilingual@manpower.ie
GOA, France Telecom Online Games department, is looking for German and French Customer Support Representatives to ensure Customer Support for its online games. CSR act as a liaison between customers and GOA to resolve all issues that customers may encounter “in game”. CSR also answers to our customers' inquiries by providing fast and accurate answers. A CSR works within a team and is also in contact with other departments such as QA, Localization and Community Management.
MAIN ACTIVITIES :
? Provide excellent customer service and assistance for issues and inquiries on consumer products and customers' game accounts. Support will be made through e-mail, in game tools or other relevant interfaces.
? Answer all technically related incidents from customers
? Insure that in game experience is satisfactory by monitoring the server's communities.
? Help improving the knowledge databases, by either creating new FAQs or updating old ones.
PROFILE :
• Excellent German or French written skills
• Successful Customer Support experience appreciated (1 year+)
• At ease with PC and Windows environment
• Proficiency in the use of internet communication tools and basic computer software is required
• Knowledge of video games in general and MMORPGS in particular
• Pluses : professional experience in the MMORPGs field, passion for video games
Great oppurtunity not to be missed,apply now!!
|
|