Calling all Mandarin speakers Great opp

Ref. no.: CS-SMS

Tags: customer service Mandarin speakers no visa restrictions

Location(s): Dublin City Centre Dublin North Dublin South

Salary range (€): 25000 - 35000

Additional benefits:

Minimum experience required: 0 - 1 Years

Employment type: Permanent Full-time

Minimum qualification: Leaving-Certificate

Contact person: multilingual Division

Contact e-mail: multilingual@manpower.ie

Job description: My client, a large Multinational outsourcing company are looking to recruit Mandarin speakers immediately. The ideal candidates would have previous customer service experience, fluency in Mandarin & English and no visa restrictions.

Salary: 23,000 + 5,700 shift bonus
Location: Dublin 3
Hours: 11pm - 8am Monday - Sunday (5 days on & 2 off)

RESPONSIBILITIES:
· Provide a high level of professional, competent support to all Platinum customers in pre-sales and post-sales situations within strict service levels.
· Provide the Gold & Silver customers with appropriate response and ticket management.
· Responsiveness must meet pre-defined Sybase 365 Platinum SLA.
· Ensuring escalations are appropriate and immediate where possible for all tickets.
· Ensuring all Platinum customers tickets are immediately identified and escalated if necessary to the relevant Support Account Manager.
· Act as the technical contact for clients customers within the Service Desk and ensure that all issues are resolved in an appropriate manner and suitable timescale. Work with the Team Manager to ensure client goals are achieved.
· Ensure that the department goals of problem response and problem duration are met by keeping assigned open call queue current and meeting individual metric goals. Ensure all Platinum customer issues are solved within SLA.
· Maintain a high level of technical product knowledge in the specified software products and become knowledgeable in new products as assigned. Be a self learner.
· Efficiently log customer contact information in appropriate tracking databases (either internal or client driven) in accordance with team expectations.
· Flexibility regarding evenings or weekends.

PERSONAL SUCCESS PROFILE:
· Be SLA aware in everything you do.
· Ability to communicate customer service and technical issues effectively to customers/clients over the telephone or through e mail.
· Strong aptitude for problem solving with an analytical mindset and multitasking skills
· Ability to work staggered or changing support hours.
· Self motivated individual able to work independently and prioritize tasks.
· Excellent written and spoken communication skills in English and the language you will be required to provide support in. (This will be tested)
· Good knowledge of telecommunications and networking (network access server functionality & troubleshooting).
· Proficiency with PC workstations, basic software, and applications. User level experience and familiarity with Internet Explorer and MS Office applications.

If you are interested in this fantastic opportunities then please call Cathal on 6455243