Ref. no.: JO-1108-235522SC
Tags: Multinational Tehcnial german SAP dublin companies Company Windows... IT Source Center Agents Required languages jobs IT miltinational Ireland french
Location(s): Galway
Salary range (€): 25000 - 35000
Additional benefits:
Minimum experience required: 0 - 1 Years
Employment type: Permanent Full-time
Minimum qualification: See Description
Contact person: Silvana Cuesta Carpio
Contact e-mail: silvana.cuestacarpio@cpl.ie
Job description:
Duties and Responsibilities: • Provide first contact resolution of customer issues via chat, e-mail and/or phones • A Tier 3 level of support that handles escalations from Tier 1 and Tier 2 agents • Troubleshoot and handle the most complicated and sensitive of customer inquiries • Deliver timely and accurate responses to customer questions and requests as determined by internal SLAs • Take personal ownership of customer requests and provide a BioWare world-class level of support • Maintain accountability for accurate and timely assistance to our customers. • Provide exceptional customer experience as measured through customer surveys and internal SLAs • Maintain security and confidentiality of BioWare's internal information and customer/account information • Escalate and communicate any customer well-being issues Skills and Qualifications: Essential • Minimum two years experience working in a Customer Service environment • Excellent Customer Service skills with proven quality track record • Verbal and written fluency in English & French essential with multilingual fluency in German an advantage • Moderate computer and advanced typing skills Desirable, but not essential • Previous large volume Contact Centre experience • Previous MMO experience Person Specification: • Team player with a positive attitude • Ability to handle stressful situations • Willingness to be flexible • Ability to maintain confidentiality • Results orientated • High work standards • Organised and able to prioritise tasks to meet the changing demands of the business • Excellent interpersonal skills with ability to form good working relationships with staff at all levels • Confident and professional in appearance conduct and approach Compensation: The company offer a highly competitive base salary and benefits package including but not exclusive to; bonus, shares, pension, life assurance, long term disability, out of country relocation and gamesIf you think you have the skills for that role, please apply inmmediately and I will set up an interview with you!If you want to know more details about that particular job, please contact Silvana on 00353 (0) 16146086.