Manpower
8 Harcourt Street, Dublin 2
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Phone: 01-6455 200
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Web: www.manpower.ie
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E-mail: dublincity@manpower.ie
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DQ) German collections Agent
DQ)123
German Credit control Accounting multilingual Collections
Dublin City Centre
30000 - 40000
Pension,Permanent Health Insurance,Sports & Social Club,Share options,VHI
0 - 1 Years
Permanent Full-time
See Description
multilingual Division
multilingual@manpower.ie
Reporting to Collections Supervisor
Job Role/Summary
To ensure that cash collection activities meet the requirements of the client by reducing aged debt, maximising collection and collating high quality dispute information
Principle Accountabilities/Responsibilities:
• Meet weekly/monthly collections targets
• Request payment remittance from customer to provide to Accenture Cash Applications Team
• Daily contact by phone with customers to establish payments date
• Collect, progress and escalate high quality dispute information as required in accordance with escalation policy.
• Assist in the preparation of management reports in line with Clients requirements.
• Ensure that the collections process are followed and in adherence with SOX.
• Be proactive and innovative with ideas to improve service / deliverables to the client
Education and Experience:
• Experience of at least one of the following essential -AR, Collections, Customer Service, Call centres
• Strong interpersonal skills both oral and written with very good telephone skills
• Good team player, flexible, enthusiastic, innovative and proactive.
• Target and results oriented
• Good organisational & time management skills
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