Customer Service Representative

Ref. no.: TR/37080/IJP

Tags: Customer Service Representative Offaly Customer Service Representative Westmeath Customer Service Representative Customer Service Representative Roscommon Service Representative Customer Service Customer Service Representative Athlone

Location(s): Offaly Roscommon Westmeath

Salary range (€): 30000 - 40000

Additional benefits:

Minimum experience required: 2 - 3 Years

Employment type: Permanent Full-time

Minimum qualification: See Description

Contact person: Treise Ryan

Contact e-mail: info@ccprecruit.ie

Job description:
Customer Service Representative



Our client serves a wide variety of customers around the world by designing, manufacturing, and distributing specialty-engineered products.


Responsibilities:

• Work as part of a multi disciplinary team, ensuring all orders received via telephone, fax, post, etc. are processed accurately and promptly upon receipt.
• Ensure that all customer queries - order queries, stock situation, deliveries, invoices, product queries, literature & sample requests, etc - are handled and resolved satisfactorily.
• Ensure all customer complaints are dealt with upon receipt and resolved to the satisfaction of the customer. Ensure all product complaints are escalated to the appropriate department.
• Maintain regular contact with the warehouse and purchasing dept. to co-ordinate deliveries, returns, etc.
• Act as principle contact person for designated key accounts. Report to management on the monthly activity and involvement with these accounts.
• Liaise with the sales force on a regular basis as regards quotations, orders, product queries, and general information from customers.
• Process daily invoicing.
• Process billing corrections on time and in accordance with the company policy.
• Process returns from the customer on time and in accordance with the company policy
• Involvement in special projects as required.

Qualifications:

• Fluent in English (French or German an advantage)
• Education to Leaving Certificate level (or similar). Business or other relevant 3rd level qualification desirable
• A number of years experience of working in a fast moving customer service environment preferably within a multinational environment.
• Excellent communication skills and a professional telephone manner.
• SAP SD user level experience desirable.
• A self starter / “Can do” approach and attitude
• Ability to work effectively within multi cultural team towards strict deadlines.
• Accuracy and attention to detail are paramount
• Flexibility - willingness to help other colleagues to meet deadlines
• Demonstrated computer skills, preferably word processing, spreadsheet, database, and other applicable software programs.
• Ability to work well with others in performing a variety of customer service tasks.