Jo02154578
computer call centre french customer service it it support
Dublin City Centre Dublin North Dublin West
Not disclosed
No minimum required
Permanent Full-time
No Minimum required
Lucie Briot
lucie.briot@cpl.ie
This job is a very good opportunity to begin your career in HP!!!
The Technical Support Analyst responds to clients requiring technical support. Contacts reach the analyst via telephone, call handling systems or e-mail.
Responsibilities:
To log, validate and diagnose customer issues, on the full range of products and applications used on the customer site. Providing the customer with a solution through information gathering, analytical trouble shooting and problem research, or to route or escalate the call to the appropriate resolution group. Escalation and management of calls to agreed service levels. Excellent attendance and punctuality are required.
Duties:
· Answer contacts promptly and professionally
· Log/Validate all contacts Call Handling Database
· Manage end to end all calls logged, providing regular updates to customers on call status
· Complete follow-on actions as appropriate
· Invoke Escalation Procedures within defined time frames
· Adhere to Policies & Procedures
· Work to achieve individual and team goals
· Protect confidential and sensitive information and materials
· Observe strict compliance to licensing, copyright and trademark legislation
· Accomplish other duties as require