Technial Representative Level 2

Ref. no.: 61526

Tags: Technial Representative Level 2

Location(s): Cork

Salary range (€): Not disclosed

Additional benefits:

Minimum experience required: 1 - 2 Years

Employment type: Permanent Full-time

Minimum qualification: See Description

Contact person: Richmond Cork

Contact e-mail: corkjobs@richmond.ie

Job description: At Richmond Recruitment oour client is recruiting for a Technical Support Reprsentative Level 2.
Responsibilities;


-Provide outstanding customer service while answering complex customer questions or problems, over the telephone or email, in the areas of system configuration, setup and functionality for our award-winning network management, configuration management and network engineering products.
-Very strong skills are required in IP inter-networking, Microsoft operating systems, SQL database operation and network management utilities.
-Responsible for escalating support issues to the appropriate experts within the company, owning support
issues until resolution and acting as primary support liaison between company and customer.
-Provides work leadership to less experienced Technical Technical Customer Support Center Specialists.
-Exceptional oral and written communication and customer interaction skills are critical for this position.

Required Skills and Experience:
-4-9 years technical experience in network engineering
-Fundamental understanding of current versions of Microsoft OS & MS SQL.
-Experience with TCP/IP based networks, SNMP, ICMP, and all standard Office applications.
-Knowledge of network hardware configurations for Routers, Switches, Firewalls, and Concentrators.
-Must have strong reasoning and technical troubleshooting skills

Please contact Eddie in regards to this role on 0214 500355 for confidential conversation or email cv to
corkjobs@richmond.ie.