Client Relations Manager

Ref. no.: ACDS

Tags: acquisition credit cards Credit relations cards services customer acquisitions client services client

Location(s): Dublin City Centre Dublin South

Salary range (€): 30000 - 40000

Additional benefits: Pension,VHI,Educational assistance,Bonus,Permanent Health Insurance

Minimum experience required: 2 - 3 Years

Employment type: Permanent Full-time

Minimum qualification: See Description

Contact person: Dublin South

Contact e-mail: dublinsouth@manpower.ie

Job description:  

My client is a global transaction processing company supporting acquiring banks in domestic and multiple currency acquiring. Due to the growth in demand for their services, the company is now seeking to expand its Client Services team. My client retains a new company culture, in line with its core values of being flexible, adaptable and innovative.

My client is looking for a Client Relationship manager who will be responsible for building and maintaining existing relationships with their Corporate clients. In addition it is expected that the CRM will be considered the first point of contact for clients for all support issues through effective answering of queries from merchants and acquiring banks to support multi currency card processing services.

Duties:

Included in the role but not limited to;

· Relationship building for new and existing client accounts.

· Taking ownership for queries, investigating and resolving queries to a level of resolution acceptable by the agreed service levels.

· Managing query response through telephone, email and fax within the specified timeframes and maintaining agreed service levels.

· Regular feedback to team leader on cases and queries.

· Identifying trends in queries and making suggestions to reduce future query levels

· Escalation of any issues that may hinder Client Services from reaching agreed service levels.

· Interaction with other team members and management to improve efficiency and effectiveness of the unit.

· Adhere to and contribute to the companies processes and procedures.

Skills

· Customer focused, with the ability to identify, empathise with and satisfy customer needs.

· Quality focused with attention to detail

· Exceptional standard of communication skills written (english) and telephone skills

· Ability to schedule tasks in an effort to manage time and priorities.

· Self motivated with the ability to work on own initiative or as part of a team.

· Ability to work under pressure to tight deadlines, with a drive and commitment to delivery.

· Reasonably PC literate, comfortable working in a computer based environment.

Experience

· Previous experience of working in a Client services environment (4yrs +).

· Previous experience of working in a credit card acquisition related customer services role.

Business Requirements

· This role may require the individual to provide evening and weekend cover on a rotating basis.