Engineer, Tech Support with German

Ref. no.: 62119A

Tags: Tech Support with German Engineer

Location(s): Cork

Salary range (€): See description

Additional benefits:

Minimum experience required: 3 - 4 Years

Employment type: Contract

Minimum qualification: See Description

Contact person: Richmond Cork

Contact e-mail: corkjobs@richmond.ie

Job description:  A leading IT company in Cork is recruiting a Technical Support Engineer with French

Principal Duties and Responsibilities

• Applies technical expertise using standard operating and diagnostic protocols to quickly resolve standard to moderately complex system level issues that are negatively impacting product performance at our clients customer sites in support of internal and external customers. Documents and reports design, reliability and maintenance issues.
• Effectively communicates procedural and routine technical issues to internal and external customers in a highly stressful environment. Maintains a “closed-loop” communication style assuring all appropriate individuals are notified of problem resolution status. Responsible for sharing all acquired knowledge concerning problem resolution with remote support personnel, Field and, as appropriate, Customers. Contributes to centralized problem identification and resolution database.
• Participates in problem recreation and failure analysis of systems level problems. Utilizes a wide variety of test equipment, diagnostic tools and techniques used in problem resolution. May provide documentation and direct feedback to Field Technical Specialists, Account Managers, sales and other our clients Technical Support co-workers.
• Identifies the need for and provides input to training programs and/or serviceability enhancements within the Field and Technical Support Departments. Contributes to and reviews training materials and procedural documentation for accuracy.
• Willing to work a 7 day week roster and to be called upon during off-hours to become actively involved in resolving a customer issue. Occasional travel, often on short notice, is expected.
• Communicates effectively in local language to internal and external customers.
• Assist in identifying the need for and development of timely, highly focused and localized training programs. Including both preparation and delivery in local language.
• Performs other duties as assigned.

Skills:

• Position prefers a Bachelor of Science Degree in Computer Science/related field or equivalent industry related experience.
• Candidate must demonstrate working knowledge with major software/hardware vendor support methodology and procedures, strong working knowledge of one or more specialty areas within customer support such as Networking, UNIX, NT, MVS/VM , Software, Open Host and Mainframe and reacts quickly to interrupt driven workload and handles multiple tasks simultaneously.
• Candidate must demonstrate excellent customer service skills, organizational, interpersonal communication and presentation skills, including strong sense of urgency and professionalism. Must have the ability to work independently, with minimal supervision and possess excellent research/technical skills.

Extra Skills:

Cisco/Brocade, Networking experience,

Knowledge of Storage Arrays

Windows/ UNIX and Clusters also a bonus

Recommended Education Required: Associate or Bachelors (or equivalent experience)
Recommended Experience Required: 3-5 years
Other: Travel may be required at times
Language Ability: Fluency in English and a second European language is essential

For further information forward CV to corkjobs@richmond.ie and/or phone Karen on 021 450 0355 for a discussion.