Product Support Engineer with French

Ref. no.: 62205 A

Tags: Product Support Engineer with French

Location(s): Cork

Salary range (€): Not disclosed

Additional benefits:

Minimum experience required: 1 - 2 Years

Employment type: Contract

Minimum qualification: See Description

Contact person: Richmond Cork

Contact e-mail: corkjobs@richmond.ie

Job description: At RICHMOND RECRUITMENT our client is looking to recruit a Product Support Engineer with French.

PRINCIPAL DUTIES AND RESPONSIBILITIES
Perform other duties as required, ability to provide 24 X 7 coverage. May be required to change shift as businessdictates. May be Required to changes shifts as business
indicates.
Assists and advises on ongoing technical issues during shift where necessary. Ensures group activity supports overall customer service objectives.
Maintains needed technical documentation in an organized fashion allowing immediate availability. Includes updatingClarify and Primus databases as required. Keeps informed of all new developments, as information becomes available.
Updates and closes calls on CLARIFY, including all pertinent information to provide an accurate historical record of the event. Responsible for sharing all acquired knowledge concerning problem resolution with field and other departments as appropriate. Contributes to centralized problem identification and resolution database. Uses knowledge base systems to determine appropriate action.

Education Required:

Associate (Technical)

Experience Required:

1-3 Years

For further information forward CV to corkjobs@richmond.ie and/or call 021 450 0355 for a confidential discussion.