Customer Support Mgr

Ref. no.: 62083

Tags: Customer Support Mgr

Location(s): Cork

Salary range (€): Not disclosed

Additional benefits:

Minimum experience required: 6 - 7 Years

Employment type: Permanent Full-time

Minimum qualification: See Description

Contact person: Richmond Cork

Contact e-mail: corkjobs@richmond.ie

Job description: At RICHMOND RECRUITMENT our client is looking to recruit a Customer Support Mgr.

PRINCIPAL DUTIES AND RESPONSIBILITIES
Coordinates activities with Account Personnel from Sales, System Engineering, TSG and Customer Service to ensure all customer needs are met. Acts as point of escalation for front line issues and concerns on specific problems relating to assigned region or country and is responsible for ensuring follow up and fault resolution. Coordinates all aspects of ongoing service issues, technical assistance and direction to customers regarding our clients products.
Ensures suitable level of service personnel and activity during problem resolution at all locations. Prepares and presents key business issues to senior management to provide and obtain information and to build consensus regarding project direction.
Identifies and facilitates the route of all technical queries and problem resolution from the customer / field to Corporate Technical Support and Engineering. Advises our clients senior management of any developments and action plans. Generates support plans to resolve complex service related problems.
Analyzes customer technical problems with respect to business, operational and financial areas of customer service and has responsibility for making decisions relating to these issues. Controls and directs internal resources in terms of setting time requirements and expectations.
Travel to customer sites and our clients offices as required. Performs other duties as required. Will carry a pager and will likely be called upon during off-hours to become actively involved in resolving a customer issue.

Education Required:Bachelors (Tech) or equivalent
Experience Required: 6-8 Years

For further information forward CV to corkjobs@richmond.ie
and/or phone Karen on 021 450 0355 for a confidential
discussion.