German Technical Support Dublin 27/34K

Ref. no.: CLGermanTS

Tags: ireland heldpesk technical german it support dublin

Location(s): Dublin South

Salary range (€): 25000 - 35000

Additional benefits:

Minimum experience required: 1 - 2 Years

Employment type: Permanent Full-time

Minimum qualification: See Description

Contact person: Gilles Cognard

Contact e-mail: gilles.cognard@cpl.ie

Job description: I am currently looking for German candidates for a Technical Support role based in Dublin. This is a great company to work for. 

Descriptions:
The Service Desk is responsible for providing first level support for approximately 2000 users in locations across Ireland, Germany and the UK. First Level support consists of responding to contacts from internal clients, managing incidents, recording and alerting, initial support and classification, investigation and diagnosis, resolution and recovery, or assignment to 2nd level teams. The team is also accountable for administration of the knowledge base management system.

Technical requirements:

• 2-3 years experience in a similar role.
• Excellent troubleshooting skills.
• Excellent customer service and interpersonal skills.
• Excellent written and oral communication skills.
• Ability to work within deadlines and to service level agreements.
• Fluency in German and English is essential
• Excellent working knowledge of Windows XP Workstation
• Good Networking skills and understanding of the concepts of a Network.
• Good working knowledge of supporting MS Outlook 2000 to 2007.
• Good working knowledge of basic PC architecture.
• Experience supporting Citrix systems a distinct advantage, but not essential.
• Knowledge of ITIL concepts or an ITIL qualification would be an advantage. Knowledge of Remedy 7.5 a distinct advantage.

This is a permanent and full time role based in Dublin. If you are interested please contact Gilles on 00353 1 614 6120.