Ref. no.: JO-1007-208342SC
Tags: IT dublin Tehcnial Ireland SAP german companies miltinational languages Company jobs Windows... IT Source Center Agents Required french Multinational
Location(s): Dublin City Centre Dublin North
Salary range (€): 25000 - 35000
Additional benefits:
Minimum experience required: 0 - 1 Years
Employment type: Permanent Full-time
Minimum qualification: See Description
Contact person: Silvana Cuesta Carpio
Contact e-mail: silvana.cuestacarpio@cpl.ie
Job description: If you are looking for a job,you speak German and you have some experience as Customer Service agent or within a Gaming position, please send your CV updated because you are what you are looking for.Duties and Responsibilities: • Provide first contact resolution of customer issues via chat, e-mail and/or phones • A Tier 3 level of support that handles escalations from Tier 1 and Tier 2 agents • Troubleshoot and handle the most complicated and sensitive of customer inquiries • Deliver timely and accurate responses to customer questions and requests as determined by internal SLAs • Take personal ownership of customer requests and provide a BioWare world-class level of support • Maintain accountability for accurate and timely assistance to our customers. • Provide exceptional customer experience as measured through customer surveys and internal SLAs • Maintain security and confidentiality of BioWare's internal information and customer/account information • Escalate and communicate any customer well-being issues Skills and Qualifications: • Minimum two years experience working in a Customer Service environment • Excellent Customer Service skills with proven quality track record • Verbal and written fluency in English & French essential with multilingual fluency in German an advantage • Moderate computer and advanced typing skills Compensation: The company offer a highly competitive base salary and benefits package including but not exclusive to; bonus, shares, pension, life assurance, long term disability, out of country relocation and games. If you think you have the skills for that role, please apply inmmediately and I will set up an interview with you and the company ASAP!If you want to know more details about that particular job, please give Silvana Cuesta a call on 00353 (0) 16146086.