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CPL Resources
83 Merrion Square, Dublin 2, Dublin
Phone: 01 614 6000

Web: http://www.cpljobs.ie/ E-mail: info@cpl.ie

German Gaming support +26K


JO-1007-208342SC

IT dublin Tehcnial Ireland SAP german companies miltinational languages Company jobs Windows... IT Source Center Agents Required french Multinational

Dublin City Centre Dublin North

25000 - 35000

0 - 1 Years

Permanent Full-time

See Description

Silvana Cuesta Carpio

silvana.cuestacarpio@cpl.ie

If you are looking for a job,you speak German and you have some experience as Customer Service agent or within a Gaming position, please send your CV updated because you are what you are looking for.

Duties and Responsibilities:

• Provide first contact resolution of customer issues via chat, e-mail and/or phones
• A Tier 3 level of support that handles escalations from Tier 1 and Tier 2 agents
• Troubleshoot and handle the most complicated and sensitive of customer inquiries
• Deliver timely and accurate responses to customer questions and requests as determined by internal SLAs
• Take personal ownership of customer requests and provide a BioWare world-class level of support
• Maintain accountability for accurate and timely assistance to our customers.
• Provide exceptional customer experience as measured through customer surveys and internal SLAs
• Maintain security and confidentiality of BioWare's internal information and customer/account information
• Escalate and communicate any customer well-being issues


Skills and Qualifications:

• Minimum two years experience working in a Customer Service environment
• Excellent Customer Service skills with proven quality track record
• Verbal and written fluency in English & French essential with multilingual fluency in German an advantage
• Moderate computer and advanced typing skills


Compensation:

The company offer a highly competitive base salary and benefits package including but not exclusive to; bonus, shares, pension, life assurance, long term disability, out of country relocation and games.

If you think you have the skills for that role, please apply inmmediately and I will set up an interview with you and the company ASAP!

If you want to know more details about that particular job, please give Silvana Cuesta a call on 00353 (0) 16146086.


 


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