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CPL Resources
83 Merrion Square, Dublin 2, Dublin
Phone: 01 614 6000

Web: http://www.cpljobs.ie/ E-mail: info@cpl.ie

Norwegian 1st Level Technical Support


JO-1110-236797NCSHP1

Dublin Customer service IT technical support Norwegian lexlip Kildare Ireland

Dublin City Centre Dublin West Kildare

20000 - 30000

No minimum required

Permanent Full-time

See Description

Oliver Corbett

oliver.corbett@cpl.ie



We are looking for enthusiastic, career minded individuals who want to begin a career in IT. If this is you, please read on! One of the worlds leading IT companies are looking for Technical support agents to provide an efficient and effective phone service to their clients.

The role will involve the following:

Answering contacts promptly and professionally
Resolving customer problems using the relevant tools and systems
Managing the customer enquiry from beginning to end and providing the customer with regular
feedback on the status of the enquiry.
Escalating and managing calls in order to fulfill service level agreements.
Work to achieve individual and team goals.
Protect confidential and sensitive information and materials.
Observe strict compliance to licensing, copyright and trademark legislation.

The ideal candidate will have all or a few of the following skills.

•Customer orientated and Fluent in Norwegian
•Capable of being self managed.
•Team Player
•Excellent customer service, telephone, oral and written skills


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