French Customer Service rep

Ref. no.: French Customer Service.

Tags: French Customer Service rep

Location(s): Clare Limerick

Salary range (€): 15000 - 25000

Additional benefits: Pension,Canteen,VHI,Parking

Minimum experience required: 1 - 2 Years

Employment type: Permanent Full-time

Minimum qualification: Third Level Certification

Contact person: Limerick Branch

Contact e-mail: limerick@manpower.ie

Job description:  Responsibilities

• Provide customers with prices as per the company's order entry system
• Supply customers with expected delivery dates or delivery status, airway bill numbers etc.
• Deal with queries and process special orders for custom made devices
• Add or modify new customer details as needed
• Direct technical queries via the phone tree or other designated routes
• Process information and deal with follow-up queries on returns
• Process information and deal with follow-up queries on complaints
• Process requests for literature, catalogues, etc.
• Inform customer of account status, e.g. account on hold
• Generate reports as directed by the Customer Service Supervisor
• All functions to be carried out in compliance with the company's Quality Management Systems

Qualifications

• Leaving Certificate or equivalent and relevant certificate/diploma.
• Excellent telephone manner and interpersonal skills.
• Excellent data entry skills
• Computer literacy: Good working knowledge of Microsoft® Office.
• Fluency in French
• Good written and spoken English language skills for those Representatives for whom English is not the mother language
• Fluency in English for those Representatives dealing with English speaking customers
• Positive attitude and proven problem-solving skills.

To apply for this role please call Hugh on 061 312230, or email your CV to limerick@manpower.ie