Banking operations manager

Ref. no.: JO-1202-242767

Tags: manager spanish Spain bank operations banking team leader

Location(s): Dublin City Centre International Mainland Europe

Salary range (€): 30000 - 40000

Additional benefits:

Minimum experience required: 3 - 4 Years

Employment type: Permanent Full-time

Minimum qualification: Leaving-Certificate

Contact person: Lorena Diaz

Contact e-mail: lorena.diaz@cpl.ie

Job description:

Key Responsibilities:

People

· Lead and motivate multiple teams in the Barcelona and off-shore to achieve and deliver

· Identify strengths of assigned personnel, define career growth path and provide support and guidance

· Identify development needs of assigned personnel and define support and training needed to improve those

· Seek and participate in development opportunities above and beyond training officially required / assigned

· Define training plans for the area

· Hire and retain top talent within and outside the organization

· Set challenging performance targets for the teams in the area and revise these to reflect change in business strategy and priorities

· Document staff performance management, one to one sessions and personal development plans

Business

· Monitor performance against set targets, define corrective actions and support needed if these are not met

· Ensure MI correctness, accuracy and timely submissions

· Evaluate performance on regular one to one sessions and propose pay increases and promotions

· Hold team meetings and keep staff up to date with business priorities and changes in strategy

· Plan resource requirements to ensure SLAs are met and customers not affected by delays or unavailability of people

· Eliminate single points of failure in the area by cross training staff

· Monitor available capacity utilization, identify reasons for lost productivity time and implement changes to eliminate these

· Maintain defined service levels for all processes in the area

· Maintain and revise Key Performance indicators for all processes / teams

Processes

· Identify and understand process risks and implement relevant level of control and quality checking to mitigate them

· Identify root cause of service breakages and control failures and define corrective actions plans

· Monitor Operational losses, investigate reasons for losses and implement process changes or additional controls to minimize them

· Ensure adherence to internal policies and external regulations relevant for the area and keep up to date teams with changes

· Define Operating procedures and ensure adherence

· Compile and revise Process documentation to reflect changes and keep documentation up to date

· Identify and implement process and efficiency improvements based on lean principles

· Understand products supported in the area and keep themselves and teams up to date with changes

For any further information please contact Lorena Diaz