Ref. no.: 61959

Tags: Assistant Front Office Manager

Location(s): Cork

Salary range (€): Not disclosed

Additional benefits:

Minimum experience required: No minimum required

Employment type: Permanent Full-time

Minimum qualification: See Description

Contact person: Richmond Cork

Contact e-mail: corkjobs@richmond.ie

Job description: At Richmond Recruitment we are currently recruiting a Assistant Front Office Manager.

TASKS, DUTIES AND RESPONSIBILITIES

MANAGE AND COORDINATE FRONT OFFICE OPERATIONS TO PROVIDE THE HIGHEST STANDARD OF SERVICE.

• Achieves guest satisfaction and rooms revenue goals by supervising the Front Office operation
• Ensures that Front Office is staffed according to need by utilising business forecasts to schedule employees
• Oversees and participates in the prompt and courteous check-in and check-out of guests
• Addresses questions or problems pertaining to customer room accommodations and rates
• Aids in planning for meetings and special events by meeting with individual customers and convention representatives, and supporting the Director of Sales function at the hotel when not there
• Controls open and closed dates, availability and condition of rooms under the direction of the Revenue Manager
• Ensures that guest mail and messages are delivered promptly by overseeing mail and message delivery functions
• Responds to positive and negative comments expressed in comments from guests, and in comment cards, and develops strategies to improve
• Brings major needs for repair to the attention of the Front Office Manager
• Is proficient in all Front Office procedures to be a resource when needed
• Challenges Front Office staff to utilise yield management, occupancy and average room rate to maximise room revenue
• Controls and analyses departmental costs on an ongoing basis; takes action to control negative deviation
• Monitors Front Office activities regarding discounts, billing instructions, and compliance with hotel credit policies.

If you are interested in this position please contact Steven on 0214500355 for confidential discussion or email cv to above email address.