Account Manager account Executive client relationship manager
Limerick Limerick city Munster
2 - 3 Years
Our client is currently looking to recruit an Account Executive.
•To manage all client related issues during the maintenance phase of all assigned projects
•To effectively and efficiently manage the internal launch process
•To develop a comprehensive understanding of the internal launch process and ensure compliance on all projects
•To develop and maintain excellent client relationships
•To develop and maintain excellent relationships with Clinical Research Associate's/Monitors assigned to client studies
•To coordinate with relevant company departments to escalate and quickly address client issues/concerns
•To monitor client satisfaction by communicating regularly with the monitoring team
•To report to management on the compliance of investigational site staff to training and usage of portal.
•To develop portal training opportunities for all members of the client project team
•To maintain high visibility within the client organization
•To liaise with the Project Manger during production phase and develop a firm understanding of client needs
•To cultivate strong, long-term relationships with key decision makers within accounts and develop deep knowledge of the client organization
•To work with Project Management and Clinical Trial Planning Groups at project kick-off. Specifically educating team participants in client culture, operational needs/methods and sales techniques needed to close the sale.
•To work with Finance and other Project Managers to ensure changes in scope are appropriately negotiated with the client
•To analyze potential opportunities and develop detailed business plans and sales strategies for each client account in liaison with VP Business Development for their territory
•To actively seek to become acquainted with all services that are offered
•To gain knowledge of the production tools, e.g. FSB, Portal Administration
•To gain knowledge of Clinical Trial designs, to develop an understanding of Clinical Trials protocols such that customer expectations are met and surpassed.
Experience and Qualification
•Preferably 3rd level qualification in science or business.
•1 year + Relevant experience in pharmaceutical industry
•Customer focus and goal oriented
For a full Job Spec and further information please call Linda at 01 2784671 or email your CV in the strictest confidence to firstname.lastname@example.org .
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Account Manager, account Executive, client relationship manager,