JO-1112-239595SN
Customer service processing order
Dublin West
20000 - 30000
Canteen,Bonus
0 - 1 Years
Temporary Full-time
No Minimum required
Sandrine Nzenza
Sandrine.Nzenza@cpl.ie
For a large IT company, we are currently looking for 2 French Order Management in Dublin 11€/hour, benefits +Canteen. Contact Sandrine +35316146091
The Order Management Administrators are responsible for the following stages of the contract process:
.Checking incoming orders and processing the order in the system
.controls in place
.Ensure customers receive correct software and access keys
.Liaising directly with the Sales force in cases where there are issues relating to sales orders
.Creating invoices & issuing credit notes
.Archiving of documentation
.Post sales support including transfers, migrations & amendments
.Answering internal/external customer queries within agreed Service Level Agreements
.Use initiative to improve processes and drive efficiency in the team
EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES
.Fluent in English & French
.Quick learner, adaptable and able to use own initiative
.Organization & time management skills are essential with the capacity to multi-task
.Responsive and customer focus with a proactive approach
.Team player
.Quality focused with excellent attention to detail
.Good command of MS Office (Excel-Word and Outlook)
WORK EXPERIENCE
.Experience with SAP systems is preferable but not essential