DML - Flemish
belgian customer service team leader flemish team leader
Dublin South
30000 - 40000
Pension,Educational assistance,Bonus,VHI,Life Assurance
2 - 3 Years
Permanent Full-time
See Description
Deirdre Lenihan
multilingual@manpower.ie
My client, a fantastic worldwide healthcare company, currently has vacancies for a speaker of Dutch and French and for a speaker of Flemish with extensive customer service experience or team leader experience for an exciting new Team Lead position.
The responsibilities for this role will incude:
· Responsible for providing a leadership role in the Customer Service Centre that includes supervising and coordinating the activities of their direct reports to provide excellent service to our customers
· This position will be responsible for staffing, training and coaching a team of Customer Service Representatives (CSRs), while ensuring that the needs of our customer's are met in a timely and professional manner
· Regular interface with other departments including Customer Accounts, IS, Q/A, Logistics, Credit, Pricing/Contracts, Sales and Marketing.
You will need to have:
· 4 years Customer Service experience
· 2 years experience in a multi-lingual / multi-cultural Customer Service/Call Centre operation
· Experience within import / export and customs would be a distinct advantage
· 1 years prior experience in supervisory role preferable
My client offers excellent benefits including 25 days holidays plus bank holidays, Health insurance, free tea/coffee, free parking, modern offices and educational assistance
This is an excellent opportunity to join a worldwide company, and to work in a friendly office environment where there are career progression opportunities