SK29042008SK
.
Dublin City Centre
25000 - 35000
Bonus
1 - 2 Years
Permanent Full-time
See Description
Stephen Keane
gaming@manpower.ie
GOA, France Telecom's Online Games department, is looking for Spanish Customer Support Team Leader to supervise the everyday work of the Spanish Customer Support department.
Duties and responsibilities to include
Ø Management of the everyday work of the CSR team.
Ø Task allotment and follow up of the work done.
Ø In coordination with the CS Officers, hiring and training new people joining the CS department
Ø Training of the team to new tools and software used.
Ø Ensure that in game experience is satisfactory by monitoring customer feedback.
Ø Help improving the knowledge databases, and updating the CS policies.
Ø Participate in the writing of a weekly report that will summarize the main issues encountered and solutions applied, as well as the expectations of our customers.
The ideal candidate will fit the following profile.
- Excellent Spanish written skills (Spanish native speaker is a plus)
- A level degree or higher
- Successful Customer Support experience appreciated (1 year+)
- Successful management experience appreciated (1 year +)
- At ease with PC and Windows environment (drivers, updates, dxdiags…)
- Good written and oral English skills
- Proficiency in the use of internet communication tools and basic computer software is required
- Knowledge of video games in general and MMORPGS in particular
- Aptitude to team work, at ease with human relations
- Knowledge, even basic, in programming to better understand the mechanisms used in the game
- Autonomy and professional customer service ethic are required
- Pluses : professional experience in the MMORPGs field, passion for video games
If you are interested in the position please email Stephen your CV at gaming@manpower.ie