Employer's Area

CPL Resources 83 Merrion Square, Dublin 2, Dublin	Phone: 01 614 6000
Web: http://www.cpljobs.ie/	E-mail: info@cpl.ie

Team Leader (with CRM)

Ref. no.: SM2507

Tags: CRM Insurance Team Leader Team Manager Client relationship management Supervisor

Location(s): Dublin West

Salary range (€): Negotiable

Additional benefits:

Minimum experience required: 4 - 5 Years

Employment type: Permanent Full-time

Minimum qualification: See Description

Contact person: Sandra Masterson

Contact e-mail: sandra.masterson@cpl.ie

Job description: We at CPL Office Specialists are just that, specialists in providing office support professionals!

With over 20 years of experience CPL is one of the best known and most respected providers of office support professionals in Ireland.

Our team includes some of the most dedicated and experienced consultants in the industry, with a proven track record of providing top caliber staff. With a client list that is unmatched in our industry, we provide office support staff to large and small businesses in the Private Sector from Manufacturing, Financial Services, Technology and Services and to our many Public Sector clients.

Role:
My client is seeking a Team Leader who can successfully ensure that their clients are given a high level of service. You will be leading a team in answering queries from their customers (who are insurance brokers). Must have superior client relationship management skills and team lead experience.

The Person/Skills:
Call Center Lead/Supervisor experience would be great if you have worked in a banking/insurance environment.
- At lease 4 years CRM experience within an insurance company environment, and at least 2 years experience as a Team Leader.
• The ideal candidate will have well developed communication skills, with the ability to motivate, develop and coach staff.
• An energetic and flexible approach to work coupled with the ability to multi- task;
• Ability to work as part of a highly productive team in a results driven environment;
• Excellent organisational, administration and interpersonal skills essential;
• A people person, a strong team player, be self motivated;
• Achievement orientated with good task planning skills
• A good listener and effective communicator;
• Must be have an excellent working knowledge of MS Word, Excel, Access and PowerPoint and possess excellent report writing capabilities;

Benefits:
Life & Disability Scheme
Health Insurance
Discounted Insurance Schemes
25 Days Holidays
Non Contributory Pension

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