Ref. no.: JS82706
Tags: Mobile Project Manager Dublin Change Contract Service Manager ITIL Consultant Support Consultancy Helpdesk Telecoms Business
Location(s): Dublin City Centre
Salary range (€): Not disclosed
Additional benefits:
Minimum experience required: 4 - 5 Years
Employment type: Contract
Minimum qualification: Third Level Degree
Contact person: IT Richmond
Contact e-mail: it@richmond.ie
Job description:
My client, a leading provider of communication services in Europe urgently requires a Service Manager to work in Dublin City. ITIL Qualification is desirable.
You will be the primary service management point of contact for customers, design and implement support and service management structures, agree and manage SLA's and proactively manage customer satisfaction.
Essential skills:
Excellent customer relationship management experience. Significant service management experience. Experience managing major accounts ideally within the mobile telecoms sector. Previous experience working within an ITIL environment. Understanding of OSS Models. Excellent interpersonal, stakeholder and CRM skills.
Tasks:
Design and implement the service design. To creat the customer operations handbook. Change management including delivery of changes, preparation of proposals. Ensure billing and reporting is carried out to meet all contractual obligations. Lead governance committees. Implement best practice. Monitor and manage SLA delivery. Ensure continuous service improvements and customer satisfaction.
If you would like to hear more about this excellent Service Delivery Management, ITIL role please phone Janet on 01 6146005 or email your details.