Ref. no.: BF - cork - TechSupp

Tags: deutsch cork help desk service support german internet computer Technical customer helpdesk IT

Location(s): Cork Cork city

Salary range (€): 20000 - 30000

Additional benefits: Sports & Social Club,VHI,Pension,Gym,Staff discount,Relocation package,Canteen

Minimum experience required: 0 - 1 Years

Employment type: Permanent Full-time

Minimum qualification: Leaving-Certificate

Contact person: Bianca

Contact e-mail: gjobs@manpower.ie

Job description:

Technical Support Agent - German

Our client, located in Cork, Ireland, are recruiting for several German, Technical Support agents.

You will provide technical support and customer service to consumer customers. You will be required to follow standard diagnostic procedures with an emphasis on handling the most frequently asked questions as quickly and effectively as possible, recognise more complex problems and escalate accordingly.

Responsibilities

• To provide basic to moderately complex support to customers on products, systems, peripherals and software
• Logging of calls from customers onto an database and following escalation procedures to resolve problems or issues
• To provide and maintain strong, professional relationships with all of customers and show empathy for the customers at all times
• All times, the agent will demonstrate a high level of customer service when helping a customer and if necessary, to escalate “hot” issues to a more experienced agent
• To make themselves available to receive calls for a minimum of 80% of their on-line time
• To provide feedback on a daily basis to the team leader new emerging issues that have been discovered

Skills and Attributes

You should:
· Be fluent in German and English
· Be a confident and enthusiastic communicator
· Have strong organisational and administrative skills
· Be a self-starter who is motivated and innovative
· Have a high stress tolerance

Experience and Education

Experience is not essential but the following would be a distinct advantage:
· Previous call centre experience
· An appreciation of the IT environment
· A high level of computer literacy
· A knowledge of hardware principles
· Experience of working in a pressurised environment which is target driven
· Minimum Leaving Certificate but, a strong “hands-on” background in a similar environment may suffice


Successful candidates need to be able to start on 13^th November 2008!

Don't miss YOUR CHANCE to gain valuable work experience abroad with one of the world's big players in the IT business whose products are at home in many households! Meet new friends from all over the world in Cork and enjoy Ireland!!  
APPLY NOW!!!